Silk-In Co., Ltd. (hereinafter referred to as the "Company") complies with the Act on the Protection of Personal Information (Personal Information Protection Act) and other related laws and regulations, as well as this privacy policy.
1. Contents of personal information acquired by our company
(1) Information received from customers, etc.
The information we receive from customers includes name, address, telephone number, email address, date of birth, gender, nationality, passport, visa, marketing information, and information entered by customers in the input form specified by our company. , information entered by our staff at the direction of the customer, information regarding previous stays, services used, and products purchased, information regarding the customer's preferences that we came to know during the customer's stay, Information provided by customers in order to use our services, information provided by customers when travel agents receive accommodation reservations from customers, etc., information regarding credit cards, etc. Contains essential information.
(2) Information collected by our company when viewing our website
When customers browse our website, we may collect device information, log information, cookies, anonymous IDs, location information, IP addresses, and individual identification information.
2. Purpose of use of personal information
Our company uses personal information for the following purposes.
(1) To contact customers, etc. to confirm reservations, etc.
(2) To provide services, products, and information to customers, etc.
(3) To carry out marketing activities that fall under the following
①Providing advertisements and information on products, services, campaigns, etc. through invitations, e-mails, etc.
②Distribution of behavioral targeting advertisements using advertisement distribution companies such as Google and Yahoo
③Analysis of acquired attribute information, behavior history, etc. acquired by our company to understand hobbies, preferences, etc. of customers, etc.
④Other matters similar to ① to ③
(4) To conduct analysis to improve services and products.
(5) To send questionnaires to further improve our services.
(6) To request compliance with the usage rules and conditions of services provided through our website.
(7) To protect the services provided through our website and our customers.
(8) To confirm the identity of customers, etc. when they request personal information in accordance with this policy.
(9) To fulfill our legal obligations (meaning the laws of the location of the facility, including Japanese law)
(10) To operate sweepstakes, lottery and other promotions.
(11) Contractual obligations to parties involved in your travel arrangements (travel agencies, group tour operators, your employer, etc.) or external parties (credit card companies, airline companies, etc.) to carry out
(12) For purposes of use that have been separately specified or announced to customers, etc.
(13) For record keeping
3. Handling of information
We will appropriately and carefully manage the personal information entrusted to us by our customers, etc., and will take necessary and reasonable security control measures to prevent its leakage, loss, misuse, falsification, and unauthorized access.
4. Provision of personal information to third parties We do not outsource personal information to outside companies.
Our company will not disclose or provide personal information of customers, etc. to third parties except in the following cases.
(1) When there is consent from the customer, etc.
(2) When disclosure or provision is requested based on laws and regulations.
(3) When it is necessary for the protection of human life, body, or property, and it is difficult to obtain the consent of the customer, etc.
(4) When it is particularly necessary to improve public health or promote the healthy upbringing of children, and it is difficult to obtain the consent of the customer, etc.
(5) In cases where it is necessary to cooperate with a national agency, local government, or a person entrusted by them in carrying out the affairs stipulated by law, and the execution of the affairs is carried out by obtaining the consent of the person concerned. If there is a risk of interference with
(6) When disclosing or providing to a subcontractor within the scope necessary for providing services to customers, etc.
(7) When personal information of customers, etc. or the right to manage that personal information is transferred as part of the transferred business assets due to business transfer.
